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ARRIVALS   🛬  - PICK UP DETAILS AND POLICY

• Real-Time Flight Tracking:  We always monitor your flight status in real time. Your pickup time will be automatically adjusted at no extra charge if your flight is early or delayed.

• Complimentary Waiting Time:  Every airport pickup includes 1 hour ( 60 minutes ) of free waiting time from the moment your plane lands. A 30% surcharge applies for each additional 30 minutes of whaiting.

• Meet & Greet Service:  Your professional chauffeur will be waiting for you inside the airport arrivals terminal, right after the baggage claim area, holding a sign with your name.

• Vehicle Model & Availability: Vehicle models are subject to availability at the time of booking, but we strictly guarantee they will always match or exceed your selected category ( Business Class, First Class, or Van).

• All highway tolls, airport parking fees, and ZTL city permits are 100% included in our fixed rates.

DEPARTURES    🛫  - PICK UP DETAILS AND POLICY

• Complimentary Waiting Time: pickup from your hotel, apartment or villa in Rome with 15 minutes of complimentary waiting time included.

• Vehicle Model & Availability: Vehicle models are subject to availability at the time of booking, but we strictly guarantee they will always match or exceed your selected category ( Business Class, First Class, or Van).

• All highway tolls, airport parking fees, and ZTL city permits are 100% included in our fixed rates.

LUGGAGE ALLOWANCE

• Luggage is based on the capacity of the car. The company reserves the right to apply surcharges for excess laggage.

• Mercedes E class fits: 2 standard check-in bags or 1 standard check-in bag and 2 carry-ons, or 1 extra large check-in

• Mercedes Van fits:  6 standard check-in bags, or 10 carry-ons, or 4 extra large check-in bag

• Luggage capacities must be abided by for safety reasons. If you are unsure, select a large class.